before ordering

♡ welcome to fresa club

Fresa Club is a curated online collection centered around cozy accessories, stationery, desk items, miniature collectibles, and thoughtfully selected everyday objects.

Because of the curated nature of the shop, inventory rotates frequently and certain collections, colors, accessories, packaging styles, and extras may vary depending on active releases and current stock availability.

Please carefully review all product descriptions, FAQ sections, processing information, and shop policies before placing an order.

♡ collection availability

Limited quantities are released throughout the month and some collection themes may only be available temporarily before being archived, rotated, or replaced during future releases.

Certain aesthetics, charms, stationery styles, color palettes, plush items, accessories, and packaging details may appear differently between collection periods depending on inventory scheduling and seasonal rotations.

Some items shown in photos, videos, TikTok content, previews, or previous collection releases may no longer be available once inventory has changed.

♡ processing & preparation times

Because every order is individually curated and packaged by hand, processing times may vary depending on active collection releases, order volume, filming schedules, inventory organization, packaging preparation, customization requests, and seasonal rotations.

Orders without an Order Packing Video listing are typically shipped within approximately 7–14 business days.

Orders that include an Order Packing Video listing may require approximately 10–25 business days depending on current filming queue volume and editing schedules.

During larger collection releases or high traffic periods, processing times may occasionally extend beyond estimated timelines.

♡ customization requests

Customers may leave customization notes during checkout including favorite colors, aesthetics, preferred item categories, favorite characters, desk setup styles, dislikes, stationery preferences, and collection themes.

Fresa always tries her best to curate around submitted preferences as closely as possible while maintaining overall collection quality and inventory balance.

However, exact item fulfillment, color matching, duplicate prevention, or specific accessory requests cannot be guaranteed depending on current stock availability.

♡ order expectations

Each order is intended to feel unique and individually curated.

Product photos are meant to represent the overall aesthetic direction of a collection rather than exact guaranteed contents.

Because inventory rotates regularly, some items, charms, plush styles, stationery accessories, beads, miniatures, packaging extras, and decorative details may vary between orders.

♡ address information

Please carefully verify all shipping information before placing an order.

If your address includes apartment numbers, unit numbers, gate codes, dormitory buildings, or floor numbers, please ensure all information is entered correctly during checkout.

Once an order has been prepared or shipped, address modifications may not always be possible.

Fresa Club is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information entered during checkout.

♡ order packing videos

Order Packing Videos are filmed separately depending on current filming queue availability and TikTok scheduling.

Not every order may appear immediately after shipment and some packing clips may be shortened, delayed, archived, reorganized, or posted during future upload periods depending on content scheduling.

Purchasing a packing video listing does not guarantee a specific upload date, filming style, camera angle, audio style, or posting order.

♡ contact information

For all order-related questions, please contact Fresa Club through email only.

During active collection releases and higher order volume periods, response times may occasionally take longer than usual.

If you do not receive a response within a reasonable timeframe, please also check your spam or promotions folder before sending another message.

♡ thank you

Every collection is thoughtfully curated with a strong focus on aesthetics, presentation, packaging details, and cozy everyday experiences.

Fresa truly appreciates everyone who takes the time to support the shop, browse collections, watch packing videos, and be part of the growing world behind Fresa Club.