faq
frequently asked questions ♡
Can I request specific themes or aesthetics?
Yes ♡
Customers are welcome to leave detailed notes during checkout including:
- favorite colors
- preferred aesthetics
- themes
- favorite characters
- items you dislike
- desk setup styles
- journaling preferences
- cozy/minimal/kawaii preferences
Fresa always tries her best to curate around your notes as closely as possible while still keeping every scoop balanced and thoughtfully selected.
Because inventory rotates frequently, exact item fulfillment cannot be guaranteed.
Will my scoop look exactly like the TikTok videos or product photos?
Not necessarily.
Product photos, packing videos, and promotional content are intended to show the general aesthetic and overall style of the collection rather than exact item combinations.
Fresa Club is a curated shop with constantly rotating inventory, seasonal packaging, and changing accessory selections.
Each scoop is packed individually, so no two orders are exactly the same ♡
Why are products frequently sold out?
Fresa Club releases limited quantities intentionally in order to:
- maintain curation quality
- avoid overpacking
- keep packaging and filming manageable
- rotate inventory more frequently
- allow collections to change naturally over time
Some collections may restock unexpectedly while others may not return once sold out.
Availability may also change during active filming periods or large order volumes.
Can I request only Sanrio items?
You may absolutely leave Sanrio preferences in your order notes.
However, Fresa Club is designed around mixed curated assortments rather than exact guaranteed item lists.
Depending on inventory availability, some scoops may include:
- Sanrio items
- Korean stationery
- plush charms
- desk accessories
- journaling items
- beauty/self-care extras
- tiny lifestyle accessories
- seasonal fillers
Fresa will always try her best to match your selected aesthetic as closely as possible.
Can I request no plush items / no stationery / no beauty items?
Yes ♡
You may leave dislikes or exclusion requests during checkout.
Examples:
- “no plush”
- “no blue items”
- “prefer neutral colors”
- “desk setup aesthetic only”
- “minimal kawaii”
- “more stationery please”
Fresa will do her best to accommodate requests whenever possible depending on current inventory and collection availability.
📦 How long does shipping take?
Because every order is individually curated, packaged, and prepared by hand, processing times may vary depending on:
- carrier routing
- regional delivery volume
- weather conditions
- holidays
- apartment/mailroom processing
- local courier delays
Please note that delivery estimates begin after the package has been shipped, not from the original order date.
If you did not purchase an Order Packing Video listing, most orders are typically shipped within approximately 7–14 business days.
If you did purchase an Order Packing Video listing, please allow approximately 10–25 business days for shipment depending on:
- filming queue volume
- editing schedules
- current content backlog
- collection release periods
Orders that include:
- larger scoop bundles
- multiple products
- detailed preference notes
- separate packaging requests
- packing video add-ons
may occasionally require additional preparation time.
Fresa always tries her best to carefully package every order while maintaining overall collection quality, presentation, and curation standards ♡
Shipping may occasionally take longer during:
- collection releases
- seasonal launches
- viral order periods
- postal service delays
- weather interruptions
Fresa Club is not responsible for unexpected carrier delays once a package has been transferred to the shipping provider.
Customers will automatically receive tracking information once the shipping label has been created ♡
⏱️ When will my package ship?
Because every order is individually curated, packaged, and prepared by hand, current processing times are approximately 7–14 business days before shipment depending on:
- current order volume
- active collection releases
- seasonal inventory rotation
- packaging availability
- filming schedules
- restocks
- customization notes included with the order
Orders that include:
- larger scoop bundles
- multiple products
- detailed preference notes
- separate packaging requests
- packing video add-ons
may occasionally require additional preparation time.
If you purchased an Order Packing Video listing, please understand that filming, setup, editing, and content scheduling may slightly extend processing timelines during busy periods.
Fresa always tries her best to package every order carefully while maintaining overall collection quality and presentation ♡
Once shipped, most U.S. orders arrive within approximately 3–7 business days depending on final carrier delivery conditions.
Do you ship internationally?
At this time, Fresa Club ships within the United States only.
International shipping may become available in the future depending on operational capacity and shipping reliability.
Can I combine multiple orders?
If your orders have not yet entered processing, Fresa may be able to combine shipments depending on packaging size and shipping limitations.
Please email Fresa Club as soon as possible after placing your order.
Combined shipping cannot be guaranteed once packaging begins.
What happens if I forget to leave a note?
Please email Fresa Club immediately after placing your order.
If your order has not yet entered processing or filming stages, preferences may still be added manually.
Once packing begins, changes may no longer be possible.
Will every scoop contain the same number of items?
Not always.
Item counts may vary depending on:
- item size
- scoop size
- packaging dimensions
- plush volume
- accessory sizing
- seasonal extras
- current collection inventory
Some scoops may include fewer but larger items, while others may contain more smaller accessories.
Fresa focuses more on the overall curated experience and visual balance of the scoop rather than exact numerical item counts.
Are all products shown in photos guaranteed to appear in my order?
No.
Photos and videos are intended to represent the overall collection style and aesthetic direction.
Inventory rotates constantly and many items are released in limited quantities.
Some products shown in promotional content may:
- sell out
- rotate seasonally
- return later
- appear only in certain collections
Can my order appear in a TikTok packing video?
If you purchase the “Order Packing Video” listing, your order may be filmed for Fresa Club social media content ♡
Please note:
- filming slots are limited
- posting dates are not guaranteed
- some videos may be shortened or edited differently
- not all filmed clips may be uploaded publicly
The packing video listing helps support filming time, editing, and content production.
Why are prices higher than typical blind packs?
Fresa Club focuses on:
- curated assortments
- aesthetic packaging
- themed collections
- rotating inventory
- creator-style presentation
- limited releases
- individually packed orders
Each scoop is assembled carefully rather than mass-packed in bulk.
Pricing also reflects packaging materials, curation time, seasonal inventory sourcing, filming, and limited release quantities.
Will old collections restock?
Some collections may restock unexpectedly while others may be archived permanently.
Because Fresa Club rotates inventory frequently, exact restock dates are usually not announced in advance.
Certain themes, packaging styles, or seasonal assortments may only appear for a limited period.
Can I request separate packaging for multiple scoops?
Yes ♡
If you would like multiple scoops packed separately, please include detailed instructions in your checkout notes.
Depending on order size and packaging availability, additional separation requests may not always be possible.
Why does my order show as “payment failed”?
Occasionally, certain payment methods or card providers may not process correctly depending on browser settings, payment verification systems, or temporary payment processor interruptions.
If your payment does not go through:
- try refreshing the page
- try using the Chrome browser
- try a different payment method
- try checking out through PayPal directly if available
Some banks may automatically flag larger curated orders or repeated checkout attempts as unusual activity.
For security reasons, Fresa Club does not have access to declined payment information or private banking details.
Please always protect your personal and financial information carefully when shopping online ♡
Why is the website so detailed?
Fresa Club is intentionally designed as a curated boutique-style shopping experience centered around thoughtful collecting, cozy aesthetics, rotating collections, and custom packaging culture ♡
Please review all product descriptions, FAQs, and policies carefully before placing your order.